FAQs Got a question? We're Here to Help

From how to use our magic little sheets to where (and when) we ship, this is your one-stop scroll for all things Lush Brush Co.

If you don’t find what you’re after, drop us a line at hello@lushbrushco.com or slide into our DMs @lushbrushco. We love a good question.

Easy! Tear one sheet, drop it into 200–300ml of warm (not boiling) water, then swirl, bounce and swich your brushes in the solution. Lush Brush works best when you provide some agitation to the bristles so making sure they hit the bottom of the glass helps loosen the makeup and debris.

Final step is to to simply rinse the bristles until the water runs clear and soap free.

That's it - clean brushes in 30 seconds.

Nope! That’s the beauty of it. Our sheets dissolve into a powerful, low-effort cleaning solution. Just dip, swirl, and rinse. That’s it.

Yep! Our formula is gentle enough for natural and synthetic bristles. Use it on foundation, eyeshadow, blush, contour brushes, you name it.

Ideally once a week for daily-use brushes. But if you're a “whenever I remember” kind of person - we see you, and we made this for you.

Caked-on foundation or week-old bronzer? We get it. Just repeat the Clean in 30 Seconds steps with a fresh solution. You’ll see even more makeup come out on round two.

Absolutely. And depending on the quality, cost of your brushes and how much time you have available, you may be more or less concerned about wetting your ferrule. We understand.

Lush Brush is gentle and won't weaken the ferrule on its own. It also doesn't contain any isopropyl alcohol which can break down glues more easily. That said, any form of repeated ongoing cleaning or scrubbing over time can weaken ferrules.

To protect your ferrule we recommend adding less water to your chosen glass so that the bristles can still reach the bottom and benefit from some agitation, without the ferrule getting completely submerged.

We also recommend drying your brushes immediately on a microfibre and then leaving to dry completely with the bristles facing down so any remaining water drips out of the brush and not into it.

Our formula is free from harsh chemicals, SLS, parabens, and fragrance-heavy nasties. It’s gentle on bristles which means it's indirectly gentle on your skin, too.

Each box gives you 80 brush cleans. That’s 80 fresh starts for your tools (and your face).

Absolutely. We’re proudly cruelty-free and do not use any animal-derived ingredients.

Yes! Our sheets are compact, mess-free, and perfect for makeup on the move. No liquids, no leaks.

We’re proudly Australian-owned, with products designed right here. (Aussie, Aussie, Aussie, clean clean clean.)

We sure do! Give the gift of a beauty reset with a digital Lush Brush Co. gift card—no expiry, no pressure.

We are located in sunny Sydney, Australia.

You bet. First-time customers get 10% off when they join our email list because clean brushes and smart shopping go hand in hand.

We also run exclusive promos for our Lush List subscribers, so keep an eye on your inbox (and your brushes).

We sure do - but they’re exclusive. Sign up for our email list (aka the Lush List) to be the first to know about promos, limited drops, and surprise discounts. We promise we only slide into your inbox with the good stuff.

Got a glam squad, bridal party, or pro makeup kit that needs a reset? We offer custom quotes for bulk or professional orders. Email us athello@lushbrushco.comwith your details and we’ll make it sparkle.

Oh no! First, check your tracking link (you’ll find it in your shipping confirmation email). Sometimes parcels like to take the scenic route.

If it's been more than 10 business days (AU) with no sign of your goodies, email us at hello@lushbrushco.com. We’ll investigate and make it right - promise.

Not just yet, but we’re working on it!

Right now, Lush Brush Co. ships within Australia only. If you’re outside Aus and dying to get your hands on our brush cleaning magic, let us know athello@lushbrushco.com—we’re taking notes for future expansion.

We accept most major payment methods, including Visa, Mastercard, American Express and PayPal.

Still have questions?

Have a question or need assistance? We'd love to hear from you. Be sure to include your order number (if you have one).